Refund & Cancellation Policy

Cancellation Policy

We understand that sometimes you may need to cancel an order. Here's our cancellation policy:

Before Shipping

• Orders can be cancelled at any time before they are shipped
• To cancel, email us immediately at smithakprsanal@gmail.com with your order number
• A full refund will be processed once cancellation is confirmed

After Shipping

• Once an order has been shipped, it cannot be cancelled
• You will receive an email with tracking details when your order ships
• We do not accept returns for change of mind

Refund Policy

Due to the handmade and personalized nature of our products, we have a limited refund policy.

Eligible for Refund

Refunds are only provided in the following case:

• Product arrives damaged: If your jewelry arrives damaged due to shipping or manufacturing defects

Refund Process

1. Report within 48 hours: Contact us within 48 hours of receiving your order
2. Provide evidence: Send clear photos of the damage to smithakprsanal@gmail.com
3. Review: Our team will review your request within 2-3 business days
4. Resolution: If approved, we will offer a replacement or full refund

Refund Timeline

• Approved refunds are processed within 7-10 business days
• The amount will be credited to your original payment method
• Bank processing times may vary

Not Eligible for Refund

The following cases are not eligible for refunds:

• Change of mind or buyer's remorse
• Incorrect sizing due to wrong measurements provided
• Minor variations in handmade products (color, texture, etc.)
• Damage caused after delivery due to mishandling
• Normal wear and tear

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